frequently asked questions

general

Can I place orders for home delivery and/or pickup sites?

Yes! You can place multiple orders each week for home delivery and/or pickup sites. Also, most zip codes we deliver to now have multiple delivery days each week.

We are expanding home delivery and are restarting pickup sites as well. When you go to your cart, you'll find the option to choose home delivery or pickup sites.

What does Field Goods offer?

Delivery of everything you'd find at your favorite farmers market and more. Specifically, we offer a range of local farm fresh produce, pantry staples, meat, dairy, frozen, bulk items, eggs, healthy snacks, and much more. The same favorites we've always offered!

Healthy, organic, local, and fresh. You can support small local farmers and producers.

Where does Field Goods deliver?

To homes and pickup sites throughout New York State, and a small region in Connecticut. You can find home delivery details by visiting our Zip Code Directory page.

What is Field Goods doing to ensure the safety of customers during COVID-19?

The health and safety of our customers, coworkers, and partners is of the utmost importance. Know that we are closely monitoring the COVID-19 crisis. Before it directly impacted the United States, we were tracking its development in other countries.

We reviewed our sanitation practices and, though we were very confident in our existing processes, we chose to enhance them. As of now we have tripled our sanitation stations, increased signage and instructions for all employees to sanitize regularly, implemented protocol for employee distancing and for bags to be rotated out per current research, plus the scheduled sanitation of surfaces two additional times per workday. This last item involves our vehicles, packaging, tables, hardware, furnishings, so on and so forth. We are following CDC and expert suggestions, and will continue to keep a close eye on research as it is published.

A big thing to note here is that we, unlike so many other larger businesses and supermarkets, know who produces our food every week. Thank you for your trust, and for your commitment to our farmers and food entrepreneurs. It’s times like these where supporting local is even more important, because we know exactly where our food comes from.

We are deemed an essential business, and we will do everything we can to continue bringing you farm fresh foods.

Stay safe, be kind, support one another, and act responsibly.

account setup

How do I create an account?

Go to our Create an Account page (or click the Account Icon in our site's top navigation). All that is required is your name and email address, then you can log in when you place an order.

If you had an account on our old Field Goods website, you will need to create a new account. Your old Field Goods account is not connected.

How do I access or modify my account?

Once you have created an account, you are then able to edit or modify the address or email associated with the account by logging in.

You are not able to modify orders once they have been placed, but you will be able to review all your orders.

ordering

How do I place an order?

First, enter your zip code in our fancy zip code widget (found on every webpage) to make sure we deliver to your zip code. Then shop by adding the items you want, select home delivery or pickup site at the cart page, and check out when you're ready.

How can I see my orders and can I edit orders?

Customers with Accounts:
If you created an account and were logged in when you placed your order, you can log into your account (or click the Account Icon in our site's top navigation). You'll find all the orders associated with that account.

Customers without Accounts:
If you checked out as a guest then you will not be able to view your orders on the website, but every order placed will have an order confirmation email with your order details. Checking out as a guest means that you did not create an account prior to checkout or you did not log in when during checkout.

Editing Orders:
You can not edit any orders after they have been placed. Please be sure you have finished shopping before completing checkout.

What if I place more than one order?

Great! You can place home delivery and/or pickup site orders for multiple delivery days.

If you placed multiple home delivery orders for the same delivery day, then those orders will arrive together in one delivery. If this is your situation and you are therefore charged a second delivery fee, please reach out to info@field-goods.com so that we can make sure not.

What is my delivery fee and order minimum?

The order minimum is $16 for pickup sites and $50 for home delivery.

Our pickup site fee is $0 (orders $50+) or $1.50 (orders $16-$50).

Our home delivery fee ranges from $0 to $7.50 depending on your zip code and your order total. Be sure to visit our Zip Code Directory page for specifics.

The delivery fee exists to accommodate for the significant increase in our costs due to COVID-19. This supports our employees at a time where their work days are longer and more extreme due to increased safety protocols. As essential workers, the health and safety of our employees is at risk every day as we continue to procure and deliver your food.

When is my order deadline?

You must have your order placed 48 hours before your delivery day.

Tuesday delivery = Saturday 11:59pm
Wednesday delivery = Sunday 11:59pm
Thursday delivery = Monday 11:59pm
Friday delivery = Tuesday 11:59pm
Saturday delivery = Wednesday 11:59pm

Will I reserve items if they're in my cart?

Nope! You must finish checking out to secure your items.

Where are subscriptions?

Subscriptions are currently not available. For now, reorder items you’d like to receive. We are working to include subscriptions in the near future, and will notify you once they're available.

What payment methods are you accepting?

We accept all major credit and debit cards. If you have a problem with payment, please reach out to info@field-goods.com. 

discount codes, gift cards, & referral program

How to use discount codes and gift cards?

If you have a discount code or gift card code, please be sure to enter it at checkout and before placing your order.

How does the Referral Program work?

Our referral program is sweet and super simple. Create your own referral link, share that link and associated $20 off code with your community, and you'll get $20 off when any first time customer uses your specific link for their very first purchase. They get $20 off and so will you!

refunds and cancellations

What is your return/refund policy and how do I fix an order?

If you have an issue with an order or item please reach out to info@field-goods.com. We’ve got your back with our 100% Human Guarantee. We will happily assist you in correcting your order or issuing you a refund if need be.

We greatly appreciate your patience as well as your commitment to local farms and small businesses. Thank you.

How can I cancel my order?

You can cancel your order any time before the order deadline at no cost. If you wish to cancel after the order deadline there is a 50% restocking fee that will be deducted from your refund. Orders cannot be canceled on the day of delivery.

Will I be notified if an item is out of stock?

Yes, you will be notified by email with a refund issued for any items that are out of stock. Please allow two to three business days for the refund to process.

deliveries

When will my order be delivered?

Home Deliveries:
You choose your preferred delivery window right after you choose your delivery date on the cart page, just before checking out.

Pickup Sites:
Your pickup site has pickup hours defined on the cart page. This info as well as your pickup instructions will be communicated in your order confirmation email.

Can I include instructions or request an arrival notification for home delivery?

Please include any instructions or notification requests (and phone number) in the Delivery Instructions box. This box is located on the cart page, just below all your items and above the delivery options selection. Please make sure to provide this information before you check out.

Can I tip my driver?

Thank you for thinking of our drivers! We are not able to accept contactless tipping at this time.

You can still wave, smile, or say thank you, but we ask that you adhere to social distancing standards and remain six feet apart.

How long will my products stay fresh or frozen?

Our frozen and our fresh items are packaged separately to maintain freshness.

If you will not be able to retrieve your order for a longer period of time, we highly suggest leaving a cooler outside your home for our drivers to deposit your order in. We will do our best to meet your needs, but are not responsible for your order once it has been delivered.

Are you recycling or reusing bags and ice packs, or do I throw them out?

We have reinstated bag and packaging returns! Since 2011, we have asked our customers to return their big bags, freezer bags, and ice packs, which our drivers pick up at the next delivery. This program has saved thousands of bags from landfills and is one of our services that we are the proudest of.

Home Deliveries:
Leave your bags in the spot where you want our driver to leave your order.

Pickup Sites:
Leave your returns at the same location you pick up your orders.

During the heart of the pandemic, we put this on hold until there was more information about the virus’ transmission. All our returned packing is quarantined for at least 2 weeks and then cleaned before reuse.