Policies

  • Our Agreement
    • By purchasing through Field Goods, you are agreeing to pay for any recurring item/s you add to your basket. We will let you know every Friday what is planned for your upcoming delivery. If there is anything that you cannot eat (allergies), or you do not want to receive your order for another reason, please consider putting your recurring item/s on hold for that week.
    • We do not guarantee that you will receive a specific number or type of items. Customers may get more or less of a specific fruit or vegetable depending on crop conditions and the sized-bag. By offering a diverse product line we help reduce the impact of challenging crop conditions and increase nutritional variety. In other words, if eggplants grow better in drought than peppers, you might be bringing home more eggplants than peppers. This is the fundamental nature of buying real, fresh, local food…nature is in charge. If you want guarantees, you’ll need to buy food that comes out of a manufacturing plant.
  • 100% Human Guarantee™
    • If you receive an item that you have an issue with, just let us know. We will credit your account. No problem! We are delivering real food, from real farmers, packed and delivered by real people — stuff happens.
  • Privacy and Communications Policy
    • We are the sole owners of the information collected on this site. We only collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
    • We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. delivery of your order.
    • We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
    • You can do the following at any time by contacting us via the email address or phone number given on our website:
      • See what data we have about you, if any.
      • Change/correct any data we have about you.
      • Have us delete any data we have about you.
      • Express any concern you have about our use of your data.
    • We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
    • Wherever we collect sensitive information (such as credit card data), that information is encrypted, transmitted to and secured by Authorize.net. Authorize.Net is committed to safeguarding customer information and combating fraud. Authorize.Net dedicates significant resources toward a strong infrastructure, and adheres to both strict internal security policies and industry security initiatives.
    • They utilize industry-leading technologies and protocols, such as 128-bit Secure Sockets Layer (SSL) and are compliant with a number of government and industry security initiatives. Each year Authorize.net renews their Payment Card Industry Data Security Standard (PCI DSS) is a set of comprehensive requirements developed by the major card brands to facilitate the adoption of consistent data security measures.
    • Only employees who need the information to perform a specific job (for example, customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. Our Privacy Policy may change from time to time and all updates will be posted on this page.
  • Late Cancellation Fee
    • You can cancel after you place an order but before your delivery day, by emailing info@field-goods.com. However, you will be charged a late cancellation fee of 50% of the order total. We can not reimburse you for orders cancelled on the day of delivery.
  • Payments
    • For subscriptions, we require that you set up automatic payments on a credit card, debit card or ACH (electronic withdrawals from your checking account). Your account is authorized at the order deadline and charged the day of your delivery.